Terms & Conditions

TERMS & CONDITIONS

By purchasing goods from Turn it Tropical Limited you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Definitions and interpretation

In these terms the following words have the following meanings.

Contract

The contract for the sale and purchase of the Goods;

Delivery Area

We deliver to all countries stated on our delivery page only. No deliveries outside of Europe.

EUROPEAN ORDERS WILL BE SENT AT THE BUYERS RISK. Due to recent problems with parcels being lost or returned to us we can no longer guarantee any orders outside of the UK. 

Goods

The range of plants and garden products (including any instalment of the goods or any parts for them) which are available for purchase from our web site in accordance with the terms;

The Web Site

Our presence on the world wide web, currently accessible via the address www.turn-it-tropical.co.uk;

The Seller, we, or us

Turn it Tropical Limited (our Company number is 12143732 and our registered office is at 74 Langley Road, Chedgrave, Norwich, NR14 6HE

Basis of the sale

An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our Web Site. The description of the Goods, the price, VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.

We aim to give you a clear idea of the nature of the plants we sell. However, you appreciate that there are inevitably slight variations in size, shape and colour between different specimens. Illustrations, descriptions other information as to particular plants are approximate and for guidance only. We may in our sole discretion from time to time vary the nature of the Goods from that advertised without notice to you, so long as these variations are not material alterations.

Details of the order

The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).

Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.

The Goods which can be ordered via our Web Site are only available for delivery to you if you are based in our Delivery Area.

Price of the Goods

If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.

Our charges for transport, packaging and insurance are detailed on the delivery page and will be included in the total price for the Goods.

Payment terms

We will charge your credit card account for payment upon receipt of order. We accept no liability if a delivery is delayed because you did not give us the right payment details.

If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.

We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

Delivery

We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

We will aim to deliver within the quoted time frame but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date will have to be extended.

Risk and ownership

Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.

You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

Returns/Options to cancel

Returns

Please find details on our Returns Policy page.

Cancellations

Any cancellations need to be made as soon as possible via email or telephone call, once the order has been dispatched then we cannot issue any refund.

Liability

If you have a valid claim in respect of any of Goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within a reasonable time, you will be entitled to choose either a refund of the price of the Goods or replacement Goods free of charge.

We shall not be liable to you in connection with any contract, in tort (including negligence), contract or otherwise for any loss of profit, anticipated savings or data that your business may suffer.

These terms and conditions do not affect your statutory rights as a consumer.

We will continually improve the Goods, so changes to them may be made at any time. We will use reasonable commercial endeavours to keep the Web Site up to date but the information and specifications given are for your information only and are subject to change without notice.

The content of the Web Site is directed solely at those who access the site from addresses within the Delivery Area.

We assume no responsibility for the contents of any other web sites to which this Web Site has links.

Matters out of our control

We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

Privacy

Please read our customer privacy policy, which explains how we will not pass on your details to any third party.

Changes

We reserve the right to make changes to this Web Site and these terms at any time.

Complaints

If you wish to complain about any aspect of our service, please email us at sales@turn-it-tropical.co.uk

General

Emails to you will be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and contact telephone number and tell us of any changes to them.

If either we or you fail to enforce a right under these terms, that failure will not stop us or you from enforcing the other rights, or the same type of right on a later occasion.

To the extent that any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and will not affect their interpretation.

Governing law and jurisdiction

These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

Promotions

Unless otherwise stated, discount codes (including those offered/displayed by third parties) cannot be used for purchases of gift vouchers.

Sale Items (Reduced)

From time to time we have goods for sale marked down in price. This means, in all cases that while the product might well be generally sound, fit for purpose, and useable, it might also contain structural or cosmetic variations that would prevent us from honestly selling the goods as First Quality. The goods are therefore sold as damaged goods, and are sold on a ‘Buyer Beware’ basis. You should be aware these goods may be defective, or unsuitable for purpose, and are sold as such